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Help centre

How Corella works, screen by screen.

Corella's own in-app help, word for word — 124 screens in 13 areas. Search it, or open an area below.

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Short answers

Screens whose whole help is a sentence or two, said here in full.

  • Getting started

    Notifications

    Everything the system has told you about — shift changes, approvals, alerts.

  • Incidents, safety and quality

    Risk assessments

    Client and program risk assessments — hazards rated on a likelihood and consequence scale. The rating is what the assessor chose.

  • Reports and forecasting

    Shift margins

    What a shift costs, what it earns, and the difference.

  • Reports and forecasting

    Forecast

    Where the roster and the funding are heading, from the work already committed. A forecast is arithmetic on what is booked.

  • Billing, claims and funding

    Support coordination claims

    Batch billable case notes into the NDIA bulk payment request.

  • Billing, claims and funding

    Plan-management claims

    Batch approved provider invoices into the NDIA bulk payment request.

  • Billing, claims and funding

    Participant statements

    Monthly plan-management statements — the invoices processed in the month and the budget remaining.

    Month-end plan management: Run the monthly statements.

    A statement: One participant's statement for one month.

  • Clients and intake

    Contacts directory

    Support coordinators, plan managers, GPs, funders and referrers — the people outside your organisation.

    Contact — new and edit: Somebody outside the organisation — a coordinator, plan manager, GP, funder or referrer.

  • Incidents, safety and quality

    Audit log

    A read-only record of every significant change in your workspace, newest first.

  • Getting started

    Setup readiness

    Work down the list; each item links to the screen that resolves it.

Talk to a person

The person who runs Corella at your organisation knows your setup best. Corella support answers too — the same day, every day, including weekends and public holidays.

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