Help centre
How Corella works, screen by screen.
Corella's own in-app help, word for word — 124 screens in 13 areas. Search it, or open an area below.
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Browse by area
Getting started
The dashboard, notifications and the setup checklist.
3 screens
The carer app
A carer's own day: shifts, open shifts, timesheets, on call, documents and training.
- My work
- Who is on this week
- My shift
- Open shifts
- On call
- My expenses
- My documents
- My profile
- My events
- My training
10 screens
Rostering and timesheets
The roster board, the job board, events, timesheets, hours and payroll.
- Schedule
- Second screen
- Job board
- Roster as a table
- Print the roster
- Events
- An event
- Timesheets
- Check hours
- Expense claims
- Payroll
11 screens
Clients and intake
Client records, intake, referrals, contacts, cases and file notes.
- Print a schedule
- Clients
- New client
- Possible duplicate clients
- File notes
- Print file notes
- Coordinator allocation
- Import clients from a spreadsheet
- A client's record
- Cases
- A case
- Intake
- Intake & CRM
- Intake queue
- Contacts directoryShort answer
15 screens
Care and clinical records
Progress notes, clinical charting, wounds, allied health, meetings, programs and accommodation.
- Clinical charting
- Clinical record
- A wound
- Progress notes
- Care signals
- Allied health
- Allied health appointments
- An allied-health provider
- Meetings
- A meeting
- Programs
- Accommodation
12 screens
Incidents, safety and quality
Incidents, complaints, audits, WHS, safety alerts, risk, infection control, restrictive practices, who is on site and the audit log.
- Incidents
- Report an incident
- An incident
- Complaints
- Quality & audits
- Safety alerts
- A safety alert
- Infection control
- WHS register
- Restrictive practices
- Who's on site
- Risk assessmentsShort answer
- Audit logShort answer
13 screens
Staff, HR and training
Staff records, HR, recruitment, evidence packs and training.
- Update staff from a spreadsheet
- Staff
- A staff member
- Evidence pack
- Org chart
- HR & people
- Recruitment
- References — print
- Training & learning
- Staff training records
- Training record — print
11 screens
Billing, claims and funding
Invoices, payments, quotes, payers and rate cards, NDIA claiming, plan management, support coordination and Support at Home.
- Standing charges
- Invoices
- New invoice run
- An invoice
- Payments received
- A payment received
- Aged receivables
- Quotes
- Payers & rate cards
- A payer
- NDIS bulk payment requests
- Support coordination — case notes
- Support coordination reports
- Invoice inbox
- Plan-managed providers
- Support at Home
- Support at Home dates
- Emergency call list
- A Support at Home participant
- Monthly statement
- Statements
- Support at Home claims
- Payment statement
- Estimator
- Care management
- Quarter report
- Price report
- Support coordination claimsShort answer
- Plan-management claimsShort answer
- Participant statementsShort answer
30 screens
Reports and forecasting
Reports, the report builder, shift margins and the forecast.
5 screens
Messages, forms and documents
The call log, messages, broadcasts, documents, sent emails and forms.
- Call log
- On-call register
- Messages
- A conversation
- Broadcasts
- Documents
- Sent emails
- A sent email
- Forms
- Form responses
- New form
- Edit a form
- Fill in a form
- Form from a document
- This file is no longer here
15 screens
Meals, consumables and vehicles
Meal orders, the food catalogue, consumables and vehicles.
5 screens
Your website
The website Corella runs for you: pages, news posts and settings.
2 screens
Settings and subscription
Organisation settings, roles, modules, integrations and your subscription.
2 screens
Short answers
Screens whose whole help is a sentence or two, said here in full.
Getting started
Notifications
Everything the system has told you about — shift changes, approvals, alerts.
Incidents, safety and quality
Risk assessments
Client and program risk assessments — hazards rated on a likelihood and consequence scale. The rating is what the assessor chose.
Reports and forecasting
Shift margins
What a shift costs, what it earns, and the difference.
Reports and forecasting
Forecast
Where the roster and the funding are heading, from the work already committed. A forecast is arithmetic on what is booked.
Billing, claims and funding
Support coordination claims
Batch billable case notes into the NDIA bulk payment request.
Billing, claims and funding
Plan-management claims
Batch approved provider invoices into the NDIA bulk payment request.
Billing, claims and funding
Participant statements
Monthly plan-management statements — the invoices processed in the month and the budget remaining.
Month-end plan management: Run the monthly statements.
A statement: One participant's statement for one month.
Clients and intake
Contacts directory
Support coordinators, plan managers, GPs, funders and referrers — the people outside your organisation.
Contact — new and edit: Somebody outside the organisation — a coordinator, plan manager, GP, funder or referrer.
Incidents, safety and quality
Audit log
A read-only record of every significant change in your workspace, newest first.
Getting started
Setup readiness
Work down the list; each item links to the screen that resolves it.
Talk to a person
The person who runs Corella at your organisation knows your setup best. Corella support answers too — the same day, every day, including weekends and public holidays.
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Thirty minutes on a live instance, starting from how your organisation works today.
