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On-call register

On-call calls with call-back tracking, plus the on-call roster and escalation.

Updated 19 October 2026Corella’s help for this screen, word for word

Access:
Messages and broadcasts at Manage, set by role in Settings → Roles

Watch it

The whole video, 1:55

Step by step

  1. Lone-worker check-ins: switch them on here. Someone working alone sets a time to check in by; if they miss it, the person on call at that moment is told by bell, push and text, and the office by bell.
  2. The card says who a check-in falling due right now would reach.

Tips

  • The call-back clock starts when the call is logged.
  • The person on call can log calls and mark them called back from their phone (the On call card on My shifts) during their on-call time — an hour either side included — and sees only the calls they took or logged.

This is the help Corella shows on this screen, word for word, written in its default words: client and carer.

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