What’s new in Corella.

Open shifts this week and Need cover this week count the week the roster opens on, Monday to Sunday, with next week’s number under each, and each opens the roster on those same shifts.

On a phone each person in the Staff and Clients lists is a card: their name on top, then each column on its own line under its name, so nothing is cut off at the edge of the screen. The headings above the list still sort it, and Teams shows a person’s first three teams and how many more.

Training’s People and their courses has a search, a course filter, Mandatory only and a chip for each state with how many are in it, and shows 50 at a time with the pages numbered under it; Show all puts every one on one page. The Staff and Clients lists show 50 at a time the same way.

Where travel time to a visit is charged with no limit of your own, Setup’s Travel time limit says how many active NDIS participants have their remoteness area recorded, each of them held to the NDIS’s 30 or 60 minutes, and opens the ones who have none.

Where your practice switches it on in Settings → Sign-in terminal, the front desk takes each visitor’s photo with the device’s camera as they sign in. Only the office sees it, beside the visitor on Who’s on site, and it is deleted when they sign out; a visitor can say no, and the list tells you to check who they are.

A practice’s light logo sits on its own dark colour on the sign-in, password and two-step screens and on the front desk. Settings → Sign-in terminal → Add a device lists the steps, gives the device’s address to copy and says how to keep a tablet on the sign-in screen.

The Log a call window asks what the other person is, who it was, and their name if they are not in Corella, together; then which client the call is about and who handled it on your side. Your practice keeps its own call categories in Settings → Communications & call log.

When a document is deleted, every notification that linked to it says it was removed, on which day and by whom, and opens the person’s Documents instead. A link to a removed file opens a page that says it was removed, with the way to the person’s Documents.

Where your practice uses the visitor sign-in terminal, staff press I’m at the office on My work when they arrive and I’ve left when they go, as often as they come and go. Who’s on site lists the staff signed in beside the visitors, and the office can sign out someone who left without signing out.

A staff member’s unavailability says who put it in and when, and who last changed it. The office changes an entry in place, beside Remove, on the staff record and from its block on the roster.

In the form builder each option of a choice question is its own line: Add an option, Enter for the next, or paste a list. A pick-one question needs at least two options, none twice.

A form’s section can carry instructions or a note under its heading — written in the builder, shown on the form, on a phone, in the preview, on a submitted form and on the printed copy.

A person’s photo shows on their record, their Support at Home page, beside their name on the list and on the worker’s visit screen — to recognise them at the door. It is kept only with their recorded agreement, and only the office and the workers rostered with them can open it.

Documents in the client portal holds monthly statements, invoices (with what they pay and whether paid) and every document shared with that login, marked New until opened. A practice can switch off the separate Invoices tab in Settings → Attendance rules.

Show in their portal on a document lets you choose which portal login sees it, so a family member who checks invoices does not see a clinical report unless you tick it for them. Each opening is recorded, and unticking stops it.

When the practice turns it on in Settings and the worker agreed on their own profile, the worker’s photo shows beside their name on each visit in the portal’s Schedule, so the person knows who is at the door.

Each participant’s page opens with their alerts: what a worker must know, their emergency priority and the people to call. Supporters are recorded as the My Aged Care portal names them, with the day checked, and a decision-maker with what their authority covers.

At intake the approved services show in the program’s three groups — Clinical supports, Independence and Everyday living — with a tick for a whole group, and a visit booked with a service not approved names the group in its warning.

Support at Home opens on At a glance: each person’s emergency priority, suburb, language and culture (and whether they need an interpreter), care partner, start date and the kinds of alert on their record. Funding keeps the budget list.

Emergency priority (High, Medium or Low) is chosen by a person on the record, with a reason and a review date.

Every screen names a tier Low, Medium or High beside its scheme — the words My Aged Care uses for both schemes.

For quarters from 1 January 2027 Corella works out the unspent amount carried over as the program’s new rule sets it: the 10% now counts the base provider amount as well.

Each Support at Home participant records which of the three groups they are in — a Home Care Package by 12 September 2024, a package after it, or new to Support at Home — and their page says which contribution rules apply.

Correct the entry date sets the ongoing funding’s start to the date on the Aged Care Entry Record; the first classification moves with it and the first quarter is worked out again.

Support at Home → Dates lists every participant’s dates, overdue first and then due soon: care plan reviews, the start notification and take-up deadlines, emergency priority reviews, Support Plan Reviews awaited, documents due, and when assistive technology, home modification, Restorative Care or End-of-Life funding ends — by care partner.

Each participant’s page lists their documents as the program names them — Notice of Decision, support plan, care plan, service agreement, individualised budget, assessment reports — says what is still missing and why it is needed, and records each copy of the care plan given to them.

At a glance filters by care partner, emergency priority, language and interpreter, suburb and start date, and by who lives alone, relies on power for equipment or needs help to leave — plus anyone whose emergency details are missing.

Print as a call list gives the same people with the numbers to call and room to note each call, for when the screens are not there.

End funding on ongoing funding asks that the person is leaving, and points a correction to Correct the entry date, Interim or full funding or Services Australia’s budget instead.

The estimator now adds Restorative Care, End-of-Life and assistive technology and home modifications by tier, each counted only against what it pays for and never taken from the ongoing year.

A participant’s page names the classification funded now, the next dated one, and a classification approved on a Notice of Decision but still waiting for funding — the approval is never used for the budget until the funding is recorded.

The ongoing funding card has Interim or full funding: mark a classification period as interim, record its full funding from the day it was allocated, or correct one recorded as interim. Each quarter says when it is interim funding (60%).

Settings → Support at Home names any figure your practice entered that differs from the program’s published figure for its day, and one press puts the published figure back and raises the grants it capped. A figure that differs is only saved when you choose to use your own.

Reopen funding runs ended ongoing funding again to the day you choose, with the reason kept, and works out again the quarter it ended in. Extending funding also works out again the quarter it reaches.

Each ongoing quarter keeps the Total budget amount from the Aged Care Provider Portal beside Corella’s own figure for the participant’s part, and says why they differ.

A participant’s page and Dates say the start notification is due within 28 days after the start day, beside the quarter’s 10 pm cutoff for care management funding.

A quarter’s Supplements offers the program’s supplements by name with each one’s rule: oxygen and enteral feeding for anyone who meets their conditions; dementia and cognition only for someone who had it before Support at Home.

Record each Support Plan Review request lodged in My Aged Care: the day, what changed in the portal’s own words, whether it is urgent and why, the person’s agreement and the documents attached — then how long it has waited, the outcome and what happens next.

"Tick the services most notices approve" ticks Independence and Everyday living in one click at intake and in referrals; untick any the Notice of Decision does not list. Clinical supports are ticked only from the notice.

Each visit now shows the worker the risks the office records — falls, swallowing, aggression toward staff, wandering, mobility and medication — and the hazards of the home from the risk assessments, with what to do.

A bought assistive technology or home modifications item asks for its cost before mark-up on its invoice line, and shows the mark-up against the program’s cap as you type.

It is charged to Support at Home once the cost is recorded and the mark-up is within the cap, and the monthly statement shows the item’s cost and mark-up.

On a claim, the NDIA’s reasons under Show the lines not paid in full wrap inside their column, so each one reads in full on a laptop.

Short codes read as words: As needed, Team coordinator, Environment and Emergency plan, last 30 days, and an evening rate as a time of day; the audit log names each row’s record.

The call log names who called and whom it was about, and a call waiting for a call-back counts the same wherever it is shown.

The course library holds a course on helping people with their medicines, one for workers and one for coordinators, written from published Australian guidance for the NDIS and for aged care.

It waits in the library ready to publish: read it, then publish it to the people who need it.

Coordinators and administrators see every conversation in the practice in Messages, its search and the unread counts, one-to-one conversations included, and each one they are not in is marked so.

A person’s Messages tab lists every conversation about them the same way.

A worker’s brief shows a person’s allergy list once, and beside it the field headed Allergy notes appears when it adds something the list holds nowhere else.

When you change a service’s prices you choose the day they apply from — today unless you pick another. Visits before that day keep the price they had, invoiced or not, and the forecast values each visit the same way.

A wrong price can be corrected instead, so every visit not invoiced yet uses the new one. Settings lists the earlier prices kept under each service.

Reports → Quarterly Financial Report gives the Support at Home rates of pay the form asks for from Quarter 1 2026–27: the highest, average and lowest rate for nurses, personal care and other direct care staff, from your full-time and part-time employees’ pay groups, with the people behind each figure.

Beside them are the Support at Home figures Corella holds for your year-to-date statements, and a spreadsheet of it all.

Quality & audits speaks in the standards your practice is measured against: the Add standard dialog and its examples, a new audit’s example and the empty register.

Once a participant has left, their page stops asking for a care plan and for this month’s care management, and the Support at Home list’s notes wrap inside their column.

Once a participant’s approved services are recorded, a service of another type warns when it is rostered, and is not charged to their budget or put on a claim — each with the reason in words.

Add funding offers Assistance dog: a year’s amount (up to $2,052 from 1 July 2026), its own balance, and its charges shown on the monthly statement.

Support at Home → Care management keeps each service delivery branch’s pool — credited each quarter for the people connected to it — and a log of care management activities in 15-minute steps, with a check that each person had 15 minutes of direct contact this month.

A Support at Home care plan holds their preferences, who delivers what and when, assistive technology and home modifications with costs, risks with dignity of risk, and culturally safe care. Their page says whether it is in place by their first day and when it is reviewed.

Care plan reviews are called for by the program’s triggers — some by Corella itself — and listed by care partner. The Restorative Care Pathway’s exit plan and the End-of-Life Pathway Form are recorded on their funding.

Closing a Support at Home quarter carries over unspent funds up to 10% of the quarter’s budget after care management, its recorded supplements included, as the Rules set out.

Settings, then Support at Home, says how the carry-over is worked out.

Support at Home → Claims lists every charged line ready to claim, and the ones held back with the reason in words — a missing care recipient ID, a service with no code, a late line waiting for its reason.

Make today’s file and upload it in the Aged Care Provider Portal’s bulk claim. Record each participant’s care recipient ID on their Support at Home page.

Once a claim is paid, the invoice asks for the contribution Services Australia confirmed, with Corella’s own figure beside it. When they paid more than that, the invoice says so and a refund can be recorded on it.

A higher contribution rate starts from the next quarter; a lower one is back-dated, the charges already made are worked out again and a refund is shown. Record Services Australia’s letter with each change, and the no worse off rule where it applies.

Support at Home → Estimator works out, before someone is enrolled, their year’s funding (interim when it is), care management, each service and item, what they would pay each month and what is left — to print, or save against them.

Record exit on their Support at Home page ends their funding on that day and lists what is owed, each by its deadline: telling Services Australia, sharing the budget with a new provider, the final claims, invoice and statement, and a Home Care Package’s unspent funds returned or paid to them.

Load the published figures adds the 1 July 2026 classification budgets, the transitioned levels and the dated assistive technology and home modifications tiers, each from its own day.

Figures your practice entered itself are kept as they are.

An intake has a Support at Home referral card: the referral code, the Notice of Decision, the classification, the day they start, their care partner and the approved services. Completing it enrols them and works out their first quarter from that day.

Their Support at Home page shows the referral, the care partner, and the start notification’s deadline — 10 pm Canberra time on the last day of the quarter they started in — until you record it as lodged. The forecast reads each person’s Support at Home quarter.

A classification can be recorded as interim funding — the minimum service offer, 60% — and the full funding from the day it is allocated. A reassessment dated into a quarter already closed is saved and recorded as that quarter’s adjustment.

A Support at Home invoice now owes what the participant pays — their contribution — and says that the rest is paid by Services Australia when it is claimed. Payments, part-paid, reminders, the portal’s balance and Xero all follow that figure.

Unspent funds carry over on the quarter’s budget after care management, its supplements included, and the 1 July 2026 classification figures and AT-HM tiers are in Settings → Support at Home.

Settings → Support at Home → Time-of-day loadings sets each Support at Home service’s evening, night, weekend and public holiday prices from its weekday price, after showing every change.

A participant’s Support at Home page records a price agreed with them for a service at a time of day, and their invoices use it.

A participant’s ongoing Support at Home funding is extended to its new end and kept as one grant, and their page warns before it ends.

Participants, Claims, Monthly statements, the Quarter report and the Price report sit together under Support at Home. A practice that runs both programs starts new people, intakes and quotes on the program most of its people are on.

Upload a payment statement on Support at Home → Claims: each item is matched to the line it pays, with what was approved, cancelled or reduced, and any difference from what Corella charged shown beside it. Claims not yet paid are listed with how long they have waited.

A Support at Home agreement now has its own section: their Notice of Decision, each approved service with its prices by time of day, their own agreed prices, who delivers it and what they contribute, then the program’s terms — cooling-off, no extra fees, your cancellation notice, reviews and leaving.

A signing link keeps the section exactly as it was when the link was made, and records which version of the terms was signed.

A service matched to the Support at Home service list now carries the code and unit Services Australia claims it under, and an assistive technology or home modifications service its own. Settings → Support at Home shows which services still need one.

Support at Home → Monthly statements shows each statement as given or still to give, with the day it is due. Email each one as a PDF, put the month’s in the client portal, or record them as printed — one person’s or every one still to give.

Your Support at Home monthly statements appear under Invoices once your provider puts them there, to read, print or save.

A primary supplement recorded on a participant’s quarter, such as oxygen or veterans’, now adds to what they can spend that quarter, in full, with no care management taken off it.

The hub, charging, the funding outlook, the forecast, the monthly statement and the quarter report all count it.

Settings, then Website: each form your website sends to Corella (enquiries, job applications, the newsletter and bookings) opens with its own key, and a form is switched on when its key is minted there.

The shared website key opens the read feeds, such as your services, team and posts.

On the roster, Week or Day pressed from a month that shows today opens today’s week or today, and from any other month its first week.

When Services Australia confirms a different contribution, or a contribution change is back-dated, after an invoice went to Xero, Corella brings Xero up to date within the quarter hour, or at once with Bring Xero up to date on the invoice.

With nothing paid in Xero, the invoice’s own Support at Home lines change there. Once it is paid, a credit note is made when less is owed and set against the invoice, or an invoice for the difference when more is owed. The invoice lists what was done in Xero.

A full service agreement sent to sign online asks each acknowledgement and consent Yes or No: every acknowledgement needs a Yes to sign, and a consent such as media can be No.

The signed PDF prints each answer beside its line, and the person’s Documents tab shows what they answered to each consent.

Where your invoices print AHPRA numbers, the note that a provider has none now shows only for someone whose position or qualifications name a profession AHPRA registers, such as a nurse, an occupational therapist or a physiotherapist.

A support worker or care worker providing the service is named on the invoice with no note beside them.

A safety alert’s history and the late clock-on trail say how each message went, for example 3 in the app, 1 by push, none by text.

Quality’s tile counts every standard not yet fully met and says how many are gaps and how many are partly met, and a WHS record opens under its own title.

From the Reference check stage, ask the applicant for their referees: they get their own link, name each referee, and each one is then asked by link, at once or when you send it.

A referee whose email or phone is the applicant’s own is flagged and held before anyone is asked.

On a phone, each budget line in the agreement form stacks its fields: the category and who manages it, then the label, then the amount, so nothing sits off the screen.

Where a plan keeps two budget lines in one support category, such as Participation in Community and Activity Based Transport, the agreement form asks which support items each pays for (Pays for items, such as 04_590).

Each invoice line then counts on the one bar whose items it matches, and the category’s other items on its first line with none named, so the two bars add up to what the category used.

In the Cancel window, Still pay rostered staff starts ticked for a short-notice cancellation, and for one with notice only while it falls within seven days with part-time or full-time staff on the shift, as the SCHADS award asks.

It starts unticked otherwise, and it is always yours to change.

A tile with one of something says it in the singular: 1 vehicle, 1 GP, 1 newsletter subscriber, and a pay run of 1 timesheet entry.

Supplies count in their own unit’s plural: 5 dressings, 3 boxes, 2 pairs of gloves, while a measure such as mL stays as it is, on the stock list, a visit’s consumables, an invoice line and the low-stock alert.

Settings, then Rules, can count short-notice cancellations in days, as the NDIS does: notice on a Monday for the next Monday’s visit is 7 days, so under a 7-day rule it is not short notice.

Days are offered first and are the starting choice for a new practice; your own rule, in clear days, clear business days or hours, stays as you set it.

A document’s days left, or days since it expired, count whole days on your practice’s calendar, at any hour, and a document due that day says Expires today.

A staff member’s long requirement names wrap instead of being cut, and a long file name keeps its extension on screen.

The forecast gives hours to one decimal and says its capacity counts the active staff who work shifts.

A case’s rate card wraps a long service name, and a form’s responses report fits its card, with each answer wrapping.

A referral’s paperclip counts the files Corella holds, and a document the referrer sent that never reached you is shown beside it in amber as not received, so you know to ask for it again.

Under Bill to, an invoice billed to a person directly now prints where it is billed: their own address, or their billing contact’s postal address, which a billing contact keeps in a new box once Billing contact is ticked; a payer’s invoice prints the payer’s own address.

The screen and the PDF show the same address, and each invoice keeps the address it was written with.

Where you keep an NDIS provider-travel service (a 799 item, non-labour costs), the kilometres driven to an NDIS participant’s visit are invoiced on it, at your own rate per kilometre or, while that is blank, at the service’s own price; the travel time stays on the visit’s own item.

Kilometres driven with a participant during a visit are invoiced on your activity-based transport service (a 04_590 item), and Setup says how kilometres are being charged, when there is no transport service to charge them on, and when travel time has no limit.

The call log’s shift, a quote’s funding and a clinical record’s episode show a long choice on two lines instead of cutting it short.

The report builder gives a report’s name a row of its own, and its results fit their card.

A meal order’s split names the person in your practice’s own word, and shows an NDIS item only for a practice that claims from the NDIS.

The meals sales report counts a funder’s share as invoiced once its invoice exists, and says how much is still to invoice. It names the person in your practice’s own word.

On a phone, the New in Corella note on My work shows the newest change, with Show all for the rest, so your day stays near the top of the screen. Wider screens show the newest three.

A shift with no client reads Office work, with its appointment type, or Not billed, where a visit names its service: on the roster, the printed roster and the dashboard.

Settings → Organisation now takes your service agreement’s acknowledgements and consents as well as its terms, one a line, so the full agreement your clients sign online or on paper is entirely in your words.

Each signing link keeps the words it was sent with, so a signed agreement always shows what was agreed, even after your Settings change.

Plan management’s Enter invoice dialog says what to type in: who the invoice is from and for, its number and date, and each line.

HR’s reviews show who the reviewer is, by name, beside the person reviewed.

An applicant’s References count the references recorded and the ones asked for by link and not yet answered, each said apart.

A role named for a function keeps its word in the plural, as Finance / Office staff, and a role of two halves takes each half’s plural, as Participants / Families: in broadcast audiences and wherever a role is said for several people.

Training has a staff look-up by name, role and team, listing each person’s courses with where they stand, their progress, their mark and the day they finished.

The same record is on each staff member’s Compliance tab, and it prints as a training record for an audit.

Stock’s places say a person’s own bag, and the compliance settings say a missing or expired document moves that person down the job board’s ranking.

When timesheets are waiting for approval in other weeks, the Timesheets screen says how many, with a link to the earliest week.

Rostered and clocked times follow your practice’s 12- or 24-hour setting, as the roster does.

With Corella open in two windows of the same browser, a change saved in one shows in the other within a second, never while you are part-way through a form or a dialog there.

On the roster, Second screen opens a window that follows the shift and the day you pick on the board, ready for a second monitor.

Settings → Sign-in terminal pairs a tablet or computer at your front desk once an administrator approves it: visitors sign in against today’s appointment or as a walk-in, and the person they are seeing is told in Corella, and by text or email if they choose.

Who’s on site lists everyone signed in, and staff can sign a visitor out. The terminal stays off until you switch it on.

Settings → Sign-in terminal now holds your office: its address, its assembly point, and who is told when a visitor’s host isn’t available. Add another office and each one gets its own devices, its own backup and its own list on Who’s on site.

A device finds appointments at its own office only, and a visitor who types their booking code at the wrong office is told which office it is at. Who’s on site counts each office and the whole practice.

When your website’s key is active but no website address is allowed yet, Setup says your website’s requests are refused until you add the address.

Your website’s full-names setting gives its reason in words every practice shares, and a service’s examples follow how your practice is funded.

The audit log names the conversations its entries mention, where you may open them, and says months in words. A vehicle’s log says the shift’s day in words.

Shift matching names each reason (Location, Availability), the risk list says what each short name stands for, a Support at Home service reads its own words, and reports head their column with the plural word your practice uses.

A meal order’s share names the person in your practice’s own word, a case asks for the claim or member number, a contact’s role suggests a GP or case manager, and a timesheet approved within your allowance says approved automatically.

The NDIA’s GST codes (P1, P2, P5) show for a practice that claims from the NDIS; any other practice chooses GST-free, GST applicable or out of scope in words.

An ABN typed into Settings → Organisation, or onto a payer, is checked against the ATO’s own check as you type, and one with a digit wrong is not saved, with the way to look it up.

Your ABN prints on every invoice, and a payer’s on the invoices billed to them, so a typo is caught before it reaches one.

Settings → Modules: beside Use this, Add to what you have turns that kind of business’s switches on and turns nothing off, for a practice that is, say, both an NDIS and a Support at Home provider.

The box then names every kind your switches cover. Nothing is saved until Save modules.

Open the shift the new days should start after and, in its repeat box, press the new days: Corella says how many later shifts move and until when, and Change days puts them on those days with the same times, supports and staff.

Two days become a repeat each, so a change to one day’s shifts stays on that day.

On an applicant, Convert to staff appears once the hire is approved; until then its place says to approve the hire first, and a declined hire says no account can be made.

For a plan that began before you moved to Corella, edit the agreement and enter Used before Corella and the day it runs to under each budget line. Used, Left, the funding periods and the forecast count it once, and an invoice in Corella dated on or before that day is taken as already inside it.

For a Victorian practice, Settings, then Public holidays says that the government has not yet named the Friday before the AFL Grand Final for 2027 and 2028, and to add it with Holiday once it is announced.

Under each person in a new invoice run, Corella says who their invoice goes to: a payer, their plan manager or their billing contact.

A plan-managed person with no plan manager on file is said in amber, because their invoice would be addressed to them, with a link to add their plan manager first. Setup counts how many are missing one.

With a switch moved and not saved, a reload, a closed tab or another page in Corella first asks whether to leave without saving.

Your dashboard, or My day, lists what went live in Corella since you last looked, for your role and the kind of practice you run; each one opens its help where you are, and Seen clears the list.

While something is new, the help button carries a dot, and its panel says how many.

Saving Settings → Organisation writes each setting that moved into the audit log, from what to what, such as how a visit that crosses a price band is billed or your payment terms.

Bank details and long texts are recorded as changed, never their value.

An issued invoice with a payment recorded and money still owing reads Part paid, on the invoice list, the invoice and the person’s invoices; a void invoice shows no balance.

A pay group named like another is refused in words, and a public holiday added by hand starts on your organisation’s state.

A pay run’s preview lists each period of work past five hours with no meal break of 30 minutes, by person and day, with the award’s clause: worked through, it is owed as overtime until the break is taken, so add it to their pay by hand.

When a budget line carries an amount used before Corella, the participant’s own portal counts it in what is used and what is left, the same as the Funding tab, and another provider’s invoice is checked against what is really left in the plan.

On a person’s Portal access card, Copy set-up link beside someone invited who has not signed in yet shows their set-up link to send yourself, by text or a message, when the email cannot go.

It is the same link the email carries: it works once, for seven days, and sets their password.

In Settings, then Compliance, a mandatory requirement takes Roster checks it from: until that day shifts are not checked for it, so rostering and Take shift carry on while your staff send their documents in, and each one sees it in My documents as needed by that day.

Each requirement on the list also shows how many of the staff it applies to already hold it.

Opening a page your role does not reach takes you to your dashboard, or My day, with a note naming that area and the people who can change what your role opens.

An administrator changes it in Settings → Roles, or gives the person another role in Settings → Users.

Settings, then Attendance rules, then Roster checks lists each check with Ask or Just tell. Just tell saves the shift straight away and shows what the check found, and notes it in the shift’s activity; each award rule is its own choice and shows how often Save anyway was ticked for it in the last 30 days.

Checks about who may work, such as leave, two shifts at once or missing screening, always ask.

Beside the Schedule’s page numbers, Show chooses 25, 50 or 100 rows a page, or everyone on one page. Corella keeps your choice for you, so your board opens that way each time.

In Settings → Services, each rate with an NDIS item shows the item’s name as the NDIS schedule gives it and its limit; Use puts that limit in the price box.

A price above the limit, or an item the schedule does not hold, is said in red before you save, so a mistyped price or item is caught at the start.

Settings → Compliance, with nothing on the list, offers Add the usual: the staff documents your kind of practice keeps, such as the NDIS Worker Screening Check, first aid and CPR for an NDIS provider, named before you press it.

Each one is then yours to edit; a missing or expired mandatory document warns when a shift is rostered.

Approving a timesheet for a visit that has ended now makes the visit billable too, so the next invoice run picks it up, even when the worker never clocked off.

A new invoice run also lists any visit in its period whose timesheet was approved while the visit still said Scheduled, and Bill them in this run adds them in one press.

A new setting under Settings → Organisation bills a visit worked by one person, whose timesheet is approved with its actual times, at those times instead of the rostered ones — a visit cut short bills less, one that ran over bills more. It is off until you turn it on.

The invoice run says which times it billed and how many visits took their approved times.

Settings → Attendance rules can pay the SCHADS broken-shift allowance from the day’s own visits: two or more visits an employee does on one day, with an unpaid break between them, are paid the pay group’s allowance once, and the two-break amount for two breaks.

A timesheet’s Broken shift says "Worked out from the day’s visits"; the office can still answer "Not a broken shift" or record the unpaid breaks. A new practice starts with it on.

On Timesheets, the tick boxes for bulk approval now take a draft of a visit that has ended as well as a submitted one, so a team that does not submit its own timesheets can be approved in one go.

A draft approved this way is approved at its rostered times, which makes the visit ready to bill and pay; a cancelled visit, or one still to come, is not offered.

The roster checks each required check or certificate on the date of the shift. One that runs out before a shift you are rostering ahead is warned about with the day it runs out, and a past shift is checked against the date it was worked.

NDIS bulk payment requests now opens at the oldest line not yet claimed. When you choose later dates, the lines delivered before them are counted with their total, and Include them moves the dates back.

Each claim file is named for the day its batch was made and its number that day, and keeps that name every time it is downloaded.

Events → New event makes a staff meeting, a training day, an outing or a town hall, in person or online, and invites by group — all staff, a role or team, participants by team or funding with their families, the allied health providers you work with, your contacts — or anyone else as a guest by email, listing everyone it will invite before anything is sent.

Each person is emailed the invitation with a calendar file and answers Coming, Maybe or Not coming from the email, My events or the portal; a full event keeps a waiting list and moves the next person up when a place frees, and the event’s page has the counts, Arrived, a reminder for those not answered and the list for the caterer.

When their supports have ended, Exit asks for their last day, lists the visits booked after it and, ticked, cancels them: not billable, with the workers on them told and visits shared with others kept for them.

It also says what happens to their portal logins: they stay on, so invoices and statements can still be seen, and where to switch them off.

When an applicant is hired, Convert to staff now shows an Employment type that starts on the type of the opening they applied to, such as Part-time, and says so; it can be changed before the record is made.

The new staff record is made on that type, so the pay group that follows it pays the right loading from the first pay run.

A new visit for someone with no NDIS, Support at Home or package funding is put on their only open case for that day, so the case’s payer is billed; for anyone else the shift form names the open case and leaves the choice to you. The invoice run names visits that would bill to the person while their open case has a payer, and Put them on the case moves them in one press.

Invoices now print the payer’s PO as PO / reference, and the text the payer needs on every invoice under who it is billed to.

A client who comes in through Intake takes their program type from the funding chosen: Support at Home, a Home Care Package or CHSP is Aged care, Private is Private, Other is Other.

Deactivating someone with shifts after today now says how many and, ticked, takes them off those shifts and posts each one left short to the job board, telling the people who could work it. Someone switched off earlier shows the same offer on their record.

The dashboard’s Need cover counts the shifts from today with nobody active on them, and opens them on the roster.

A new shift’s Repeats offers Monthly: the same date each month (a 31st falls on a shorter month’s last day), or the same weekday in its week of the month — the second Tuesday, or the last Friday.

Ends can be a date or after so many times. The roster holds six months of a repeat at a time, and Extend on its last shift carries it on by the same rule.

Saving a service checks that each time band holds the Pricing Schedule’s item for that band, and that a per-night sleepover item is never on an hourly band.

Setup lists any band whose item is another band’s, or another support’s, with the item to use.

An NDIS item number is saved, billed and claimed without spaces and in capitals, so a stray space typed with an item never reaches a claim.

A visit booked from 1 July in an NDIS price year whose prices are not in Corella yet says so on the shift, and the invoice run counts those visits, which bill at your current prices until the new ones are in.

In June and July the dashboard reminds whoever runs Settings that the NDIS re-prices on 1 July, with the way to NDIS prices, until that year’s schedule has been applied.

A practice set up on Corella starts by paying the SCHADS minimum engagement: a shift shorter than the minimum is paid up to it. A practice that pays elsewhere can turn it off.

An NDIS item field holding N/A, Not Applicable, None, Nil or a dash is read as no item, so those words never reach an invoice line or a claim. A practice’s own code for a private payer stays as typed.

Tick One-on-ones on a new event, choose how long each time is, how many to offer and any break between, and each person invited picks a free time from their email, My events or the portal. A time taken is gone for everyone else, and each person’s calendar file holds their own time.

The event’s page lists the times and who has each: Book puts someone in who rang, Free this time gives one back, and Add times offers more on another day. At a one-on-one marked as paid time, each staff member ticked Arrived gets their own time on their timesheet.

Rostering someone on a day or at hours outside the availability they gave now brings a warning that names what they gave. Nobody who has given no availability is warned about.

Where a practice charges a visit that crosses a price band at one rate for the whole visit, that now holds across midnight too, as the NDIS Pricing Schedule’s clause 2.4(c) says for times of day and days of week.

A weekday 10 pm to 6 am active night is the night rate for all eight hours, a Friday night into Saturday the Saturday rate, and a night into a public holiday the public holiday rate. Each line is still dated the day the visit started.

Tick Staff attend as paid time on a new event, and each staff member you tick Arrived gets its time on their timesheet, waiting for approval, at their own pay rate for the day and time; untick them and it comes off.

It is never added over a visit they are rostered for, and the office is told whose; a paid event shorter than the minimum engagement your pay runs pay says so as you set the times.

Settings → Public holidays lists this year’s days already past that are not in your list, with a button to add them, for a practice entering earlier work.

Pay runs and invoices already made do not change; work from those days not yet paid or invoiced is paid and billed at the holiday rate.

In a pay run’s CSV, each line now carries the day its shift was worked, so it can be traced to the shift and filed on the right day by your payroll software.

A participant’s record has a Month view of their visits — each one’s time, service and who is coming — and Print schedule for a month or any dates, under your logo, with published visits only and never notes or prices.

A worker’s record has a Month view of their own visits. On the roster, the calendar under each name opens that person’s month in one press.

In the client portal, My schedule shows each visit’s service and who is coming in full on a phone, with Ask to cancel, or the note to call the office, under the visit.

A visit that finished earlier today is listed under Earlier today, and Your upcoming supports starts from now.

Tick Take questions for the host beforehand on a new event, and each person invited may send up to three questions with their answer, from the email, My events or the portal.

The event’s page lists them under Questions for the host, grouped by who asked, and the list for the event has a column of them; no one else invited sees them.

Switching Repeats on presses the shift’s own day. A repeat with no day pressed, or with no end date or number of times, now says what to choose instead of saving one visit.

Ticking the reportable box on an incident report now asks which kind it is, and choosing it starts the Commission’s timers straight away; the incident’s page shows each deadline. Leave the kind to the office, and they are told to choose it.

A fall now has its own incident type, Fall.

Close quarter names any completed visits not invoiced yet, and any draft invoices not issued, and waits until they are: a closed quarter takes no more charges.

A contribution category shows its own last day. Services not categorised counts only Support at Home services. Add funding says the To date is required and offers a year from the start. A monthly statement never says no services were delivered while visits were invoiced and are only waiting to be charged.

A SCHADS pay group is saved with the classification it pays, so every rate on it is checked against the award’s minimum.

Setup lists any SCHADS pay group that names no classification, by name.

When a connection drops for a moment as a shift opens, Corella asks again once, so its panels fill as usual.

When two people have the same shift open and one saves, the other’s save is refused with who changed it and when, so nobody undoes another person’s change without seeing it. Close the shift and open it again to see their change, then make yours.

A visit set as needing two staff, worked by two, now bills both workers’ time, and its invoice line says two workers. A group with two staff splits their time between the people in it.

In a client’s Edit profile, the fields sit two to a row with every label on one line, so the boxes line up: Health fund and Fund member number each have their own box.

When a participant’s quarter is used up, the client portal says so and that their provider will talk with them, never a figure below zero.

The roster warns when a booking would take a participant past what their quarter holds, counting the visits already rostered and not invoiced. You can still save it.

The dashboard lists everyone within 10% of their quarter’s budget.

A charge never takes more than a quarter or a grant has left, so a balance never goes below $0.00.

The rest of the line is not funded: the participant pays it, or the provider does under their agreement. The invoice, its PDF, the client portal and the monthly statement say how much.

Transitioned HCP Levels 1 to 4 are classifications you can choose, with the department’s figures from 1 October 2026.

Record each client’s unspent Home Care Package funds on their Support at Home page. Once the quarterly budget is used, charges draw the Commonwealth funds you hold, then the home care account, with no contribution on that part; for assistive technology and home modifications these funds come first. Their own portion pays their contributions.

The roster warns when a Support at Home visit falls on a day none of the participant’s funding covers.

End funding can also cancel their visits booked after the last day: their rostered staff are told, a shared visit goes ahead for the others, and releasing the roster hold puts them back.

Settings → Support at Home loads the department’s published classification budgets in one press: the figures from 1 November 2025 and the new figures from 1 October 2026, each dated from the day it applies.

An open quarter that a new figure falls in is worked again from it, and the confirmation names each quarter it changed, from and to, in dollars. The End-of-Life Pathway reads about $25,736.57 for up to 16 weeks, as published in October 2026.

In the portal, each invoice opens to read, print or save as a PDF: the same document as the one the office emails, with the breakdown of what Support at Home funds and what the person pays.

A Support at Home invoice shows care management as its own amount, paid from the 10% of the quarter set aside for it, and the participant pays nothing towards it.

What the participant pays shows on every Support at Home invoice once its services are charged, care management or not.

On a participant’s Support at Home page, Close quarter asks before it closes, and closes a quarter from its last day: a closed quarter takes no more charges.

A quarter closed too soon can be reopened while nothing is charged to the next quarter. Then press Charge again on each invoice with a line not charged.

A Support at Home invoice shows the total cost of the services, the share Support at Home funds, and what the participant pays as the amount payable, once every line is charged to their budget.

The client portal shows the same amount, with the cost of the services beside it.

Plan the quarter, on a participant’s Support at Home page, works out what their funding covers: choose services, their rates and hours a week, and see the cost, what the participant pays and what comes out of the budget.

It shows what is left and how many more hours of each service that covers. Nothing is saved or charged, and Print the plan keeps a copy.