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Corella

Care management

One client record the whole team can trust.

When client information lives in five places, the version of the truth depends on who you ask. Corella keeps one record per client — role-scoped so the office sees everything, and field staff see exactly what they need for the person in front of them.

The client record, role-scoped

Everything about a client in one profile: need-to-know care essentials that carers can see, office-only details they can't, contacts with proper designations — primary, emergency, billing, next of kin — and the preferences that make support personal. Carers only ever see the clients they're rostered with.

Need-to-know wallsContact designationsOffice-only fields
your-organisation's Corella
A Corella client profile with contacts, plans and preferences
One profile — the office view

Support plans that drive the shift

Plans are structured documents with sections you control — including custom sections for how your organisation works — plus review dates and one active plan per client. Goals track progress, and recurring plan tasks attach themselves to every rostered shift, so the plan is what carers actually do, not a PDF nobody opens.

Structured + custom sectionsGoals with progressTasks auto-attach to shifts

Progress notes with real privacy

Notes have kinds, can carry photos, and respect walls: office-only notes are one-way private, and sharing with carers is a per-client decision. A support worker writes their note on the shift screen before clock-off — so the note exists while the shift is still fresh.

Note kindsPrivacy wallsPhotos

Clinical charts in Australian units

Food and fluid, bowel, vitals, blood glucose, seizures, weight, and wounds on a body map — charted in the units Australian teams use. Medication administration is logged from the shift screen as given, refused or missed, with PRN flags, so the eMAR-lite record builds itself shift by shift.

Seven chart typesWound body-mapeMAR-lite
your-organisation's Corella
Clinical charts screen with observation entries
Charting from the shift, not the office

Incidents that keep their deadlines

The incident register carries severity, status and follow-up actions with assignees and due dates — and NDIS-reportable incidents get countdown timers for the 24-hour and five-day obligations. Restrictive practices live in their own register linked to behaviour support plans, with the Commission's monthly CSV generated for you. Complaints have a register too.

Reportable-incident timersRestrictive practices + Commission CSVComplaints register

Works with the rest of Corella

Compliance & documents

plans and reports generate as branded PDFs on the client file

Rostering & attendance

plan tasks and note requirements gate clock-off

Programs & community

group programs share the same client record

Fair questions

Asked about this, often.

Can support workers see office notes?
No. Office-only notes are one-way private, and what carers can see is a per-client, per-note-kind decision your coordinators control. Carers also only see clients they're rostered with — ever.
Is there medication management?
Corella ships eMAR-lite: medications with PRN flags, administered/refused/missed logging from the shift screen, and the record on the client file. It's honest about what it is — administration recording, not a pharmacy system.
How are restrictive practices handled?
A dedicated register linked to the client's behaviour support plan, per-use event logging, and the NDIS Commission's monthly report generated as CSV — with the register keeping you across authorisations and expiries.
Can we shape plans to our template?
Yes — support plans take custom sections on top of the structured ones, and the generated PDF carries your branding.

See your organisation in Corella.

A 30-minute walkthrough with the people who built it — your workflows, your terminology, not a canned demo.

Book a demoor email sales@businessinnovisehub.com.au